Frequently asked
The questions clerks, IT and procurement ask us most often.
We're not a council — can we still use it?+
Yes. The service was built for local government and that is still most of what runs on it, but nothing in it is council-specific. Housing associations, academy trusts, charities, clubs and societies use the same system for board meetings, AGMs and talks. It does not have to be a meeting either — if it has an audience and a microphone, it can be broadcast live and archived. Get in touch and tell us what you want to put online.
Do we need to buy equipment?+
For audio, usually not — most chambers already have a microphone system we can take a feed from, and the app runs on a tablet you own. If the room does need work, we offer an on-site survey and will recommend, help you buy and set up the equipment ourselves.
We don't use Teams or Zoom — can you still help?+
Almost certainly. We build bespoke configurations for councils running other conferencing software or with unusual meeting requirements. Describe what you need and we'll tell you honestly whether we can do it.
What internet connection do we need?+
A typical broadband connection is enough for audio. Video needs a stable upload of a few megabits. We test this with you before the first meeting.
Who runs it on the night?+
Whoever is already in the room — usually the clerk or committee officer. It's a start button and a list of agenda items. No AV skills, no extra staff.
Can we stream from Microsoft Teams?+
Yes — Teams, Zoom and Webex are all supported, which makes hybrid and fully remote meetings straightforward.
How do we handle exempt items?+
Pause the stream from the app. Nothing is captured while paused, and you resume in one tap when the public item begins.
Could the room be heard before the meeting starts?+
No. The public stream is closed until the broadcast is started from the app, and the same applies after you stop or while you're paused. We rebuilt this path specifically to guarantee it.
How accurate is the transcription?+
It's automatic speech recognition, so it's a working record rather than a certified minute — accuracy depends on your microphone set-up, and it improves noticeably in chambers with a proper mic system. Transcripts are editable in the portal afterwards.
Where is the recording stored, and for how long?+
In UK-hosted storage, with a verified second copy taken during the meeting. Retention depends on your plan and your own policy; we can also hand you the files.
Will it work with our website?+
Yes. We link the player into your CMS ourselves, so your web team gets a working page rather than an integration project.
How long does it take to get started?+
Most councils are webcasting within a week of signing. We then offer a free first month — time to run real meetings, make any configuration changes that suit your committees, and be sure you want to commit before anything is charged.